Policies

No refund in the event of reservation being cancelled within 14 days of your event. Mobile VR Cave will make every effort to reschedule your event with no penalty to another date, should cancellation be necessary. Payment due in full within 14 days of event or party to hold time and day booking. 

Our VR cave is designed for all types of weather conditions – We come rain or shine! The trailer is insulated, and climate controlled with heat and air conditioning. However, if severe weather (strong wind, snow and/or ice) makes traveling to your location dangerous or could create an unsafe situation at your location, we reserve the right to re-schedule your event.

Mobile VR Cave will not be responsible for any damage to property resulting from a request by the client to position the VR cave in a specific location. This includes both above ground and below ground property/equipment damage. Any damage to the truck or equipment inside by party guests will be the responsibility of the client.

Mobile VR Cave reserves the right to refuse service to client if we observe behavior which we deem to be a potential threat to our employees, guests or our equipment. Such behavior includes, but is not limited to, obvious intoxication, observed or suspected drug use, aggressive language or behavior, unsafe surroundings, etc. In this case, we may refuse to start a party or terminate an ongoing event. Refunds for refused or terminated parties will be considered on a case-by-case basis.

We do not allow food or drinks INSIDE the trailer. Feel free to cater your own food, drinks, and snacks but please make sure they stay on the outside.

Mobile VR Cave is committed to protecting your privacy. We use the information we collect on the site to make bookings as simple as possible and to enhance your experience. We do not sell, trade, or rent your personal information.